Please note: This policy is intended to describe our general privacy practices for our website and retail operations in Australia.

1. Who We Are

This Privacy Policy applies to 88 Games Arena (“we”, “us”, “our”). Our website is www.88gamesarena.com.au.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• your name
• billing and delivery address
• email address
• phone number
• order and transaction details
• account details, if you create an account
• communications you send to us, including customer service enquiries
• information relating to returns, refunds, replacements, or complaints
• technical information such as IP address, browser type, device information, and website usage data collected through cookies or similar technologies

3. How We Collect Personal Information

We may collect personal information when you:

• place an order through our website
• create or use an account
• contact us by email, phone, social media, or through our website
• subscribe to marketing communications
• enter promotions, giveaways, or events
• visit and browse our website
• deal with us in store

4. Why We Collect, Hold and Use Personal Information

We may collect, hold and use your personal information to:

• process and fulfil orders
• arrange shipping, delivery, in-store pickup, returns, refunds, or replacements
• communicate with you about your order or enquiry
• provide customer support
• maintain and improve our website, products, and services
• detect or prevent fraud, suspicious activity, or misuse of our services
• send marketing communications where permitted by law or where you have consented
• comply with legal and regulatory obligations
• keep internal business records and perform administrative functions

Marketing communications: If you receive marketing emails or SMS from us, you can unsubscribe or opt out using the method provided in the message or by contacting us directly.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

• website, hosting, and e-commerce platform providers
• payment processors and payment service providers
• shipping, delivery, and logistics providers
• IT, security, and data storage providers
• professional advisers such as accountants, legal advisers, or insurers
• service providers that help us with customer communications or marketing
• government, regulatory, law enforcement, or dispute resolution bodies where required or authorised by law

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of our service providers or technology partners may store or process personal information outside Australia. Where this occurs, we will take reasonable steps to ensure your personal information is handled in an appropriate manner.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help it function properly, remember preferences, understand website traffic, and improve the customer experience.

You can usually control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, monitoring, and the use of reputable service providers.

Despite these measures, no data transmission or storage system can be guaranteed to be completely secure.

9. Access and Correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

10. Complaints

If you have a privacy complaint, please contact us first and provide as much detail as possible. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may wish to contact the Office of the Australian Information Commissioner (OAIC).

11. Data Breaches

If we experience a data breach, we will assess the incident and respond in accordance with our legal obligations.

Where required by law, this may include notifying affected individuals and relevant regulators.

12. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your information, or would like to make a privacy complaint, please contact us at:

Info@88gamesarena.com.au

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, or legal obligations. The latest version will be published on our website.